Returns & refunds

When you can return an item

You can ask for a return within 7 days of receiving your order if the item:

• arrived damaged or defective,
• is different from what was shown or described, or
• is missing parts.

How to ask for a return

1. Open My orders and choose the order.
2. Choose Return, pick the items and tell us what is wrong. Add photos if you can.
3. The seller replies within 2 working days.

Refunds

Once the seller receives and checks the item, your refund is sent using the way you paid. Cash on delivery orders are refunded by GCash or bank transfer.

Your rights under the Consumer Act of the Philippines (RA 7394) are not affected by this policy.